Interested in taking advantage of Santa’s Workshop at West Edmonton Mall this Christmas Season? Here are our most frequently asked questions.
How long can my child stay in Santa’s Workshop?
Each child’s stay can stay up for a minimum of 1 hour and maximum of 3 hours from the time the parent leaves the facility.
What does it cost?
First Child -$15.00 per hour
Second Child – $10.00 per hour
momstown Program Pass Holders receive a special discounted rate! Find more info here!
Please note that we only have hourly rates, this means that if your child is here for less than 1 hour you will be charged for 1 hour. If your child is here for more than 1 hour but less than 2 hours you will be charged for 2 hours.
Can I leave West Edmonton Mall while my child is in Santa’s Workshop?
No. You must stay on West Edmonton Mall propety while your child is in Santa’s Workshop. The program is designed to provide care for children while their parents are shopping and/or using West Edmonton Mall attractions, therefore parents/guardians are required to remain on site at all times.
Can I pre-book a space for my child(ren)?
Yes! There is a 20% discount for online bookings. If you do not arrive at Santa’s Workshop within 15 minutes of the reserved time your child’s spot and your deposit will be forfeited. Please call at least 2 hours in advance to reschedule your spot if you cannot make it make at the reserved time.
What happens if I need to cancel a pre-booked space?
We know that things happen – children get sick or plans change. If this happens, please call as soon as you can so that we can give the spot to another family. We are unable to provide a refund but can reschedule your visit.
What safety procedures do you have in place for children with allergies?
If your child has a serious allergy, please inform the staff and note it on the registration form. They will ask you to complete an allergy action plan form. This provides us with valuable information about the symptoms your child may display which indicate an allergic reaction and what the staff need to do next. If your child has medication or an epi-pen, they cannot be left in your child’s bag (this carries the risk that another child may find them). If you have to bring medication to Santa’s Workshop please leave it with the staff so that they can keep it in a safe place while you are out of the room.
How will you contact me if my child is upset or there is an emergency?
If your child needs you at any time while they are in Santa’s Workshop we will call you on the phone number you have provided. Parents/Guardian must remain accessible by phone at all times while children are in Santa’s Workshop.
What options do I have for payment?
Payment must made when you arrive at Santa’s Workshop. We accept, Visa, Mastercard, Debit and Cash. Payment for online bookings is accepted by Mastercard, Visa or Paypal.
Do I need to bring anything for my child?
Please feel free to bring a spill proof cup or bottle for them. All personal items should be clearly labeled with the child's name. Please leave toys and other items at home, we do not want toys getting lost at Santa's Workshop.
No outside food is permitted in Santa's Workshop.
Does my child need to be potty trained?
Children do not need to be potty trained, we will call you if a diaper change or change of clothes is required.
What ages are welcome to visit Santa’s Workshop?
Un-Parented Programs at Santa’s Workshop are available for ages 24 months -10 Years.
Parented Programs are available to all ages.
Can I leave my belongings in Santa’s Workshop while I shop?
No. We cannot be responsible for any valuables and ask all parents to take their wallets/coats/bags with them. Lockers are available for storage throughout the mall. http://www.wem.ca/guest-services/services
What do I do with my child’s belongings?
We have baskets in our cubby area where you can store your child’s belongings. If you put your child’s snack, bottles etc in the basket, we will be able to find them quickly when we need them. Also, please remember to label any items that you are bringing from home so that we can return them to their owners at the end of your visit.
What should I tell the staff about my child?
• If they have a bottle or soother
• If they have any allergies
• If they have any special needs
• If there is a routine or technique that calms them if they are upset
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